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Mystery Shopper Canada

Canadian Mystery Shopping: Become a Mystery Shopper in Canada

As a Canadian mystery shopper, your job will be to evaluate and comment on customer service in a wide variety of shops, stores, restaurants and services in your area. This is your chance to get paid to shop & dine out. You can make money, have fun and help improve customer service. The importance of customer service has turned mystery shopping into a $1.6 billion a year industry.

What is a Mystery Shopper?

A mystery shopper (also called a secret shopper) is someone who gets paid to visit a store or restaurant and secretly evaluate things like customer service, store cleanliness and product quality. After the visit, the secret shopper fills out a brief questionnaire (shopper report) describing their shopping experience and gets paid for their time and opinions. The business owner then uses the information the secret shopper has given them to make any necessary improvements in their store or service.

Get Paid to Shop in Canada

Mystery shopping jobs in Canada pay well and quite often, the secret shopper is treated to free merchandise and free meals as part of the job. A secret shopping career can be very exciting, and for those who love to shop and dine out - it's the perfect job that offers fun assignments and flexible schedules.

History of Mystery Shopping

Mystery shoppers were first employed in the 1940s as a mechanism to measure employee integrity. Tools used for secret shopping assessments are generally simple questionnaires. Most secret shopper companies administer through the Internet, allowing potential mystery shoppers to register for participation and find mystery shopping jobs online.

The most common venues for a mystery shop are retail stores, movie theatres, restaurants, fast food chains, banks, gas stations, car dealerships, health clubs, and more. Virtually any context where there is a customer/business interaction is open to mystery shopping.

Retail evaluations in popular chain stores like The Bay account for roughly 35% of all mystery shopping revenue.

Methods of a Secret Shopper

Secret shoppers are often given assignments to simply test the service skills of the employees. Some of the common things secret shoppers will be looking for include:

- how long it takes before the secret shopper is greeted
- how was the secret shopper treated during their visit at the location
- the types of products shown
- cleanliness of store and store associates
- speed of service

After the visit, the secret shopper will then submit their opinions about their shopping experience. That information is then reviewed and analyzed to find areas in their service that need improvement.

Approximately 32% of all mystery shopping assignments are for dining establishments. Famous for its delicious
food, friendly service, great atmosphere and cleanliness, The Keg is always a favourite with mystery shoppers.

Finding Real Mystery Shopper Jobs in Canada

Whether you are looking to become a mystery shopper or secret shopper for the first time, or looking for mystery shopping companies to work for in Canada - Canadian Mystery Shopping Providers can help.

We can connect you with 109 mystery shopping companies that hire new shoppers for assignments every day. Canadian Mystery Shopping Providers also offers online training for new mystery shoppers, personal consultation and an online newsletter for our new shoppers. No experience is required to take part in mystery shops. And because hundreds of new mystery shopper jobs are available every day - our members are guaranteed work.

Become a Secret Shopper in Canada

Shoppers Canada is in business for one reason: to connect you with mystery shopper jobs. You are our first priority and we are committed to your success. If you want to be a mystery shopper, you need the service of the best available of all mystery shopping companies. CMSP is the industry leader.

In business since 2002, CMSP is reputable and well established. We are the largest mystery shopping service of our kind in Canada and we’re the best at what we do. Our experienced staff knows the mystery shopping industry inside-out.

Join us today & Get Paid to Shop!

Register with Canadian Mystery Shopping Providers and begin your new career as a paid shopper today!
Click here to
Become a Mystery Shopper in Canada

Mystery Shoppers Canada - Canada's First Choice for Mystery Shoppers.
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Industry Resources


USA residents click here to find
American Mystery Shopper Jobs.
Resources for Mystery Shoppers in the USA.

Mystery Shoppers are Always in Demand

Calgary, AB
Mystery shopping in Calgary is a highly profitable and very active industry. When looking for shopping jobs, you may be...
more about Calgary mystery shoppers

Edmonton, AB
The world-renowned West Edmonton Mall tops the list of mystery shopping destinations. It is the largest shopping mall in North... more about Edmonton mystery shoppers

Victoria, BC
Victoria has a superb mystery shopping scene. From the quaint shops, charming boutiques, great services and excellent restaurants in...
more about Victoria mystery shoppers

Vancouver, BC
Vancouver's style ranges from haute couture to cozy flannels. Shopping in Vancouver offers this same diverse range...
more about Vancouver mystery shoppers

Winnipeg, MB
The city has an immense downtown and offers excellent shopping. Locals enjoy a wide variety of shopping experiences...
more about Winnipeg mystery shoppers

Moncton, NB
While Moncton is big enough to offer the best in shopping, dining, entertainment and culture, Moncton also has a friendly...
more about Moncton mystery shoppers

Mississauga, ON
The massive Square One is a very active mystery shopping destination in Mississauga. It is the largest mall in the province, featuring... more about Mississauga mystery shoppers

Toronto, ON
In Canada, there is no better a city for mystery shoppers than Toronto, ON. With over 5.5 million people in the GTA...
more about Toronto mystery shoppers

Ottawa, ON
Mystery shoppers in Ottawa have got incredible variety at their disposal. Just the sheer volume of grand shopping centres... more about Ottawal mystery shoppers

Saskatoon, SK
Saskatoon offers some fine shopping opportunities. The Midtown Plaza anchors the city’s downtown, and great local and...
more about Saskatoon mystery shoppers

Mystery Shopping News

Why mystery shopping is still critical in the age of big data

There are a variety of ways restaurant operators can get a pulse on unit-level performance, but few provide the same unique, objective perspective of mystery shoppers. Read full article

Mystery Shopping for the Food Service Industry

A well-developed mystery shopping program remains one of the most effective and affordable methods of gathering operational data about a business. It doesn’t matter if you own one restaurant... Read full article

Using mystery shopping to increase profit in the hospitality industry

A customer’s point of view and perceived levels of service are critical to increasing profit in the Hospitality industry. How can your team ensure customer expectations are being met all while achieving brand standards? Sending in a mystery shopper acting as a customer, your company gains the knowledge to react and focus resources on the priorities of your clientele. Read full article

Airline retail sector looks to mystery shoppers for evaluations

Airports have recently been looking into new approaches that will make them retail shopping destinations instead of just waiting rooms for stalled travelers. A number of suggestions have been made, such as offering local products that represent a region's culture and implementing mobile commerce solutions that make it easy for commuters to make quick and easy purchases. Read full article

How to deliver the very best mystery shopping services

Many websites and blogs like this one can help you develop a more rewarding and fulfilling business as a professional mystery shopper; they provide great advice on topics ranging from places to look for finding client opportunities to helpful tips on successfully completing projects you already have accepted. Read full article


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