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MSPA North America presents ShopperFest 2017
June 16 - 18, 2017
Orlando, Florida at the Rosen Plaza Hotel


Whether you’re a just starting out as a mystery shopper or a seasoned paid shopping professional, here’s your chance to meet and network with shoppers from across North America as well the representatives from numerous mystery shopping providers. At ShopperFest, you’ll receive the tips, tools and tools, tips and practical advice straight from the MSPs! This event draws independent contractors and executives from customer experience measurement firms from across North America.

The MSPA Board has assembled speakers and presentations to benefit you - the mystery shopper. There will be general and specialty sessions rookie and veteran shoppers alike as well as roundtables of MSP presidents and reps. You’ll have the opportunity to ask the questions and learn from industry professionals.

Click here to register for ShopperFest 2017




MSPA North America presents the Customer Experience Conference 2017
October 10 - 12, 2017
Vancouver, BC at the Sheraton Vancouver Wall Centre


CXE3 attendees include executives from mystery shopping firms, marketing research and merchandising companies, surveyors, field audit firms, loss prevention firms and others, The conference will feature educational seminars, networking opportunities, professional development and updates regarding important issues within the customer experience management and measurement industry.

Further information will be posted soon.


Mystery Shopping Canada 101

What is a Mystery Shopper?

A mystery shopper (also called a secret shopper) is someone who gets paid to visit a store or restaurant and secretly evaluate things like customer service, store cleanliness and product quality. After the visit, the secret shopper fills out a brief questionnaire (shopper report) describing their shopping experience and gets paid for their time and opinions. The business owner then uses the information the secret shopper has given them to make any necessary improvements in their store or service. The importance of customer service has turned mystery shopping into a $1.6 billion a year industry.

Get Paid to Shop in Canada

Mystery shopping jobs in Canada pay well and quite often, the secret shopper is treated to free merchandise and free meals as part of the job. A secret shopping career can be very exciting, and for those who love to shop and dine out - it's the perfect job that offers fun assignments and flexible schedules.

History of Mystery Shopping

Mystery shoppers were first employed in the 1940s as a mechanism to measure employee integrity. Tools used for secret shopping assessments are generally simple questionnaires. Most secret shopper companies administer through the Internet, allowing potential mystery shoppers to register for participation and find mystery shopping jobs online.

The most common venues for a mystery shop are retail stores, movie theatres, restaurants, fast food chains, banks, gas stations, car dealerships, health clubs, and more. Virtually any context where there is a customer/business interaction is open to mystery shopping.




Retail evaluations in popular chain stores like Hudson's Bay account for roughly 35% of all mystery shopping revenue.



Methods of a Secret Shopper

Secret shoppers are often given assignments to simply test the service skills of the employees. Some of the common things secret shoppers will be looking for include:

- how long it takes before the secret shopper is greeted
- how was the secret shopper treated during their visit at the location
- the types of products shown
- cleanliness of store and store associates
- speed of service

After the visit, the secret shopper will then submit their opinions about their shopping experience. That information is then reviewed and analyzed to find areas in their service that need improvement.



Approximately 32% of all mystery shopping assignments are for dining establishments. Famous for its delicious
food, friendly service, great atmosphere and cleanliness, The Keg is always a favourite with mystery shoppers.



Finding Real Mystery Shopper Jobs in Canada

Whether you are looking to become a mystery shopper or secret shopper for the first time, or looking for mystery shopping companies to work for in Canada - Canadian Mystery Shopping Providers can help.

We can connect you with 109 mystery shopping companies that hire new shoppers for assignments every day. Canadian Mystery Shopping Providers also offers online training for new mystery shoppers, personal consultation and an online newsletter for our new shoppers. No experience is required to take part in mystery shops. And because hundreds of new mystery shopper jobs are available every day - our members are guaranteed work.

Become a Secret Shopper in Canada

Shoppers Canada is in business for one reason: to connect you with mystery shopper jobs. You are our first priority and we are committed to your success. If you want to be a mystery shopper, you need the service of the best available of all mystery shopping companies. CMSP is the industry leader.

In business since 2002, CMSP is reputable and well established. We are the largest mystery shopping service of our kind in Canada and we’re the best at what we do. Our experienced staff knows the mystery shopping industry inside-out.

Join us today & Get Paid to Shop!

Register with Canadian Mystery Shopping Providers and begin your new career as a paid shopper today!
Click here to
Become a Mystery Shopper in Canada


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Industry Resources

RCC MSPA RMA Restaurants Canada

USA residents click here to find
American Mystery Shopper Jobs.
Resources for Mystery Shoppers in the USA.
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Mystery Shoppers are Always in Demand

Lethbridge, AB
For those wanting to get paid to dine, Lethbridge has a lot to offer. The city is loaded with superb restaurants that cater to every...
read full report on Lethbridge


Red Deer, AB
Red Deer offers a good variety of shopping and dining opportunities to keep a mystery shopper occupied. The shopping centres are...
read full report on Red Deer


Abbotsford, BC
Abbotsford offers a complete mystery shopping experience with numerous great shopping centres like the beautiful Highstreet...
read full report on Abbotsford


Kelowna, BC
Kelowna has a wealth of great shopping centres like the massive Orchard Park, Towne Centre Mall, Dilworth Centre, McCurdy...
read full report on Kelowna


Richmond, BC
As more people make Richmond their hometown, the service and retail sectors continue to grow and flourish - making...
read full report in Richmond


Brandon, MB
Above visiting the popular and well-trodden shopping centres, Brandon mystery shoppers can evaluate the many independent and...
read full report on Brandon


St. John’s, NL
St. John’s has plenty to offer the mystery shopper. From its extensive shopping centres like Avalon Mall and Village Mall to the major...
read full report on St. John’s


Dartmouth, NS
Dartmouth is a source of first-rate opportunities for mystery shoppers with its marvelous shopping centres, large national...
read full report on Dartmouth


Brampton, ON
Because Brampton offers some of the best stores in the region, mystery shopping is big business. The city is rich with incredible...
read full report on Brampton


Cambridge, ON
Local shoppers can frequently find themselves on assignment at popular malls and shopping centres like Cambridge Centre, Cambridge...
read full report on Cambridge


Hamilton, ON
Much of Hamilton's charm can be found in its assortment of neighbourhoods, each with a distinct character and each offering an...
read full report on Hamilton


Ottawa, ON
If you get tired of mystery shopping the malls, Ottawa is blessed with many wonderful shopping and dining districts like ByWard...
read full report on Ottawa


Sudbury, ON
Sudbury mystery shoppers can visit some of the region’s best and most exciting shopping venues. Starting with the leading shopping...
read full report on Sudbury


Montreal, QC
A one-stop mystery shopping pilgrimage, Montreal's downtown is packed with malls and shops by the thousands with brand names...
read full report on Montreal


Quebec City, QC
Quebec is home to some of the most impressive shopping centres in Canada and each one represent countless paid shopping...
read full report on Quebec City


Saskatoon, SK
Sprawling shopping malls like Midtown Plaza, Scotia Centre, The Centre, Confederation Mall, Market Mall and the Mall at Lawson Heights...
read full report on Saskatoon


Mystery Shopping News

Mystery Shopping Canadian Malls & Power Centres
Experienced mystery shoppers are always looking for ways to make to the most of their mystery shopping income potential. Time management plays a big role in this pursuit. The better use you make of your time - the more shopping jobs you... Read full article


Getting Paid to Shop & Dine in Canada
Mystery shopper services play a vital role in the success of any restaurant. In today’s ultra-competitive market, it’s imperative that every restaurant serves up the best tasting food while providing excellent customer service in a clean and inviting premises. Read full article


Confessions of a Hotel Mystery Shopper
Try finding a hotel mystery shopper willing to dish on one of their stays. Ask them to reveal the dirt on the unkempt suite, the coquette of a concierge, or the wilted flower that sullied the room service tray. You can't. Read full article


Mystery Shoppers Help U.S. Regulators Fight Racial Discrimination At Banks
When the Consumer Financial Protection Bureau looked into the Mississippi-based regional bank BancorpSouth, it didn't just review thousands of loan applications. It sent in undercover operatives - some white, some black - who pretended to... Read full article


Using mystery shopping to increase profit in the hospitality industry
A customer’s point of view and perceived levels of service are critical to increasing profit in the Hospitality industry. How can your team ensure customer expectations are being met all while achieving brand standards? Read full article


6 Ways to Have Fun with the Customer Experience
Good business doesn’t have to be all business all the time. In fact, the customer experience can benefit from some funny business as well. More than half of customers say humor resonates with them when they do business with a company, a Nielsen... Read full article

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All Rights Reserved

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